Air India, a prominent global airline, has introduced its state-of-the-art Generative AI-powered virtual travel assistant, AI.g, now seamlessly integrated with the widely-used messaging platform, WhatsApp.
This innovative chatbot system, designed to cater to a diverse global audience, enhances Air India’s customer support by tapping into WhatsApp’s extensive user base, exceeding 2 billion individuals worldwide. This strategic move further ensures widespread accessibility for Air India’s virtual travel assistant.
AI.g boasts an array of features, including:
- Comprehensive Travel Assistance: Handling over 1300 travel-related topics and queries, AI.g enables users to check real-time flight status, access baggage information, download boarding passes, obtain e-ticket copies, select seats, and inquire about the status of online customer support requests—all through a straightforward WhatsApp chat.
- Multilingual Communication: AI.g communicates fluently in four languages: English, Hindi, French, and German, catering to a diverse passenger demographic.
By leveraging Generative AI technology, AI.g empowers passengers to receive assistance without the need to contact the airline’s customer service center directly. For inquiries, users can engage in a conversation with AI.g through the WhatsApp number +91 96670 34444.
This cutting-edge AI technology not only comprehends passenger queries but responds in a personable and friendly manner, reflecting its ability to continuously learn and adapt to evolving questions.